Contact | MuscleTech

COUNTERFEIT PRODUCTS

COUNTERFEIT
PRODUCTS

FREQUENTLY ASKED QUESTIONS

1. Why is MuscleTech applying the sticker?

To provide a way for customers to know that they are buying an authentic MuscleTech^® product. This ensures customers get a product that is both safe and effective for use.

2. When will all MuscleTech products have the sticker?

We will be phasing in the stickers over time. Currently, the 5 lb. bottle of NITRO-TECH^® is the only product available with the sticker. Our program will expand to additional core products throughout 2019.

3. Why doesn’t my bottle of MuscleTech product have the sticker?

Currently, only 5 lbs. NITRO-TECH will feature the authentication hologram but we’ll be adding it to other products soon. If your product doesn’t have the authentication hologram, follow this link to see if your product is authentic.

4. How can I verify my product is authentic if it doesn’t have the sticker?

If your product doesn’t have the authentication hologram, follow this link to see if your product is authentic.

5. Why don’t the products sold in my country have the sticker?

We are beginning this program on a small scale. Over time, we will expand the stickers to various regions. We want to ensure the program is scaled responsibly, in order to ensure quality and accuracy.

6. I’m having trouble downloading the app.

The app is available on both Android and iPhone. If you’re having issues downloading the app, try restarting your phone and ensuring you’re connected to Wi-Fi or data services. When downloading the app, you must select “accept” for location services.

7. The SURYS sticker isn’t scanning on my phone.

The sticker is sensitive to surrounding light conditions. If you’re having issues scanning the sticker, make sure there isn’t any light reflecting off the sticker – you can do so by tilting your phone from side to side to find the best light. If you are still having issues, please contact us here.

8. I have scanned the SURYS sticker, but the app won’t allow me to complete the verification process.

In order to complete the verification process, you will need a data connection. If your phone does not have a data plan, you can complete the verification using Wi-Fi.

9. I saw a bottle of NITRO-TECH on shelf that doesn’t have the SURYS sticker, does that mean it’s counterfeit?

No, this does not mean it is counterfeit. Currently, only the 5 lb. bottle of NITRO-TECH^® will feature the authentication hologram, but we’ll be adding it to other products soon. If you are still concerned, please contact us here.

10. Is any MuscleTech product on shelf without the SURYS sticker counterfeit?

COUNTERFEIT SUBMISSION FORM

MuscleTech^® supplements are made with the highest quality ingredients in the world. We are dedicated to continuously researching, developing, patenting, and producing the most effective diet and sports supplements to assist you in achieving your fitness goals.

Due to the success of the MuscleTech^® brand name, people try to mimic our products with counterfeit ones. Purchasing from an unauthorized distributor at prices that are “too good to be true” may result in the consumption of a counterfeit product that contains untested, lower quality ingredients that could potentially be harmful to you.

In order to help you identify if your product is counterfeit, please fill out the following form. Be sure to include detailed images of the products, including its Lot Number and Expiry Date.

If you would like to report a suspected counterfeit MuscleTech^® product, you can also contact us via email at: counterfeits@iovate.com.

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